Refunds/Cancellations

Products can be returned within 72 – 168 hrs ( 2 days to 7 days) if any Spillage/Breakage is identified. We do not accept return of used products under any circumstances. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.

Any queries on product details or usage instructions we suggest you to speak to our expert team via whatsapp +91 7399558877 or sales@pureayurveda.online before placing your order.

Your satisfaction is our primary goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

Pure Ayurveda is not responsible for any individual reaction to any particular ingredient. People with sensitivities or possible allergies to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product and consult a Physician.

If you have a product loss like spillage or breakage of the container, we will replace the product for you. However, if it is only a physical damage like a dent or a scratch, we will not be able to process a refund or return.

Additional non-returnable items:
Gift cards, Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pureayurvedakerala@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pureayurvedakerala@gmail.com  and send your item to: Pure Ayurveda, Thrissur (Dt), Pin: 680566, Kerala, INDIA. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to, Pure Ayurveda, Thrissur (Dt), Pin: 680566, Kerala, INDIA. 

Shipping Cost: 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.